Ordering at Tuinverwarming.com is very easy. Follow the steps below to quickly complete your order.
1) Add product to cart
Each product has a clear “Add to cart” button.
Click here to add the product. After adding, you'll immediately see the contents of your shopping cart.
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Want to continue shopping? Close the window with the cross.
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Ready to checkout? Click "Checkout."
2) What's in my shopping cart?
You can always open your shopping cart via the shopping cart icon at the top right.
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Change quantity: Adjust the number and confirm.
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Remove or add an item: Click on “View cart” for a complete overview and edit your cart.
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Then choose continue shopping or complete order .
3) Complete order – delivery address
Click on “I want to order” and enter your email address (for the order confirmation).
Then select a private or business delivery address.
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Private: packages are also offered in the evenings and on Saturdays.
Enter your address and telephone number (only used for questions about delivery).
Then choose your shipping method (parcel service or collection point) and click on “Next” .
4) Complete order – billing address & payment method
Indicate whether the billing address equals the delivery address . If not, enter your billing address.
Choose your payment method and follow the instructions.
Check that you agree to the terms and conditions and click on “Place order” .
5) Thank you for your order!
After your payment you will immediately receive an order confirmation by email.
As soon as your package is on its way, we will send you a Track & Trace so you can follow the shipment.
Shipping & delivery time
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Order today, receive it free tomorrow – for most products when ordered before 10pm .
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Always free shipping within the Netherlands, Belgium and Germany.
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Delivery via PostNL or similar carrier.
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The current delivery time is stated with each product.
Please note: Does your order contain multiple products? Your shipment may arrive in multiple packages .
Payment methods
With us you pay safely and quickly , with a wide choice of payment options:
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iDEAL, Bancontact, Credit card
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Apple Pay / Google Pay
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PayPal
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Pay later Klarna
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Business: available on request
Returns
Not satisfied? You can always return it within 30 days .
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Return costs are at your own expense.
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Please return the product complete and undamaged in the original packaging .
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Returns address: Hanzeweg 41, 7418 AV Deventer, Attn: Tuinverwarming – Returns .
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Please report your return in advance via bestelling@tuinverwarming.com .
If the package is incomplete or damaged, the return will not be accepted or a partial refund will be made.
Warranty
Our products have a 1–2 year warranty (depending on the product and brand).
Still unsure? Contact us, we're happy to discuss it with you.
Invoice
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Ordered through Bol.com? You'll receive the invoice automatically .
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Ordered through our webshop? Request your invoice easily via bestelling@tuinverwarming.com .
Need help?
Our specialists are happy to help you with:
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Delivery and installation
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Incomplete or damaged shipment
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Technical questions about infrared and gas heaters
📞 Available by phone: Mon–Fri 10:00–16:00
📍 Visiting address: Hanzeweg 41, Deventer (models can be viewed on location)
✉️ Email: redactie@tuinverwarming.com
Tip: We can often help you remotely with a short video . Need a technician? That's possible, but you'll have to cover the costs yourself.
Why Tuinverwarming.com?
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Ordered before 10 PM = free delivery tomorrow (on most products)
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Always free shipping
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Wide range : infrared patio heaters, gas heaters, covers & accessories
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Brands: Heatix (own top quality), Eurom, Sunred
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Simple ordering process + Track & Trace upon shipment